Workload Attestation Document – IntuigenceAI

Microsoft Fabric Vendor (ISV) Attestation Documentation

Workload Attestation Document for the IntuigenceAI Industrial Workers workload in Microsoft Fabric.

This document provides details on how our IntuigenceAI Industrial Workers workload complies with the requirements for publishing in the Microsoft Fabric Workload Hub. The information outlined here will be kept up-to-date and linked in the Workload metadata manifest.

Section I

ISV Information

The IntuigenceAI Industrial Workers workload is developed and maintained by IntuigenceAI.

Company Name	IntuigenceAI
Company Website	https://www.intuigence.ai/
Address	24564 Hawthorne Blvd Ste 205, Torrance CA 90505
Phone	310-498-3217
Primary Contact	Abdurrahman Balsus
Title	Security & Compliance
Email	Abdurrahman.Balsus@Intuigence.ai

Section II

Attestation Declaration

To: Microsoft Corporation

Subject: Vendor Self-Attestation for Compliance with Microsoft Workload Development Requirements

IntuigenceAI, the vendor of the IntuigenceAI Industrial Workers workload, confirms that the requirements in Section III have been reviewed. We attest that the workload meets and complies with all listed requirements as outlined in the Microsoft Extensibility toolkit documentation, specifically the Publish Workload Requirements.

Section III

Publish Workload Requirements Attestation Checklist

We, the vendor, IntuigenceAI, confirm and attest to reviewing, meeting and complying with the requirements outlined in the Microsoft Fabric Workload Development Kit (WDK), specifically the Publish Workload Requirements.

The following sections document details, exceptions, or variances regarding the attestation of adherence to the Publish Workload Requirements.

Workload Information

Workload Name	IntuigenceAI Industrial Workers
Workload Identifier	`IntuigenceAI.IndustrialWorkers`
Manifest Product Name	`IntuigenceAI.IndustrialWorkers.Product`
Workload Version	2.0.0
Release Date	September 15, 2026
Publishing Stage	General Availability
Marketplace Offer	IntuigenceAI Industrial Workers
Previous Stage	Public Preview (validated March 19, 2026)

Business Requirements

1. Value to Customers

The workload provides the following value to customers:

IntuigenceAI brings AI-powered Synthetic Engineers to Microsoft Fabric, enabling industrial teams to analyze P&IDs, query plant data, and get expert insights.

Chat with PAM, your Plant AI Manager, for instant answers
Analyze P&ID diagrams and equipment connections
Query real-time telemetry from Eventhouse
Get grounded responses with source citations

2. Trial

A trial is available to the customer without waiting time (less than 5 seconds), providing a free and easy way to explore the workload for a limited time in accordance with Microsoft guidelines for Trials.

[ ] Yes
[x] No

A trial experience is not currently supported for this workload.

3. Monetization

The workload is available on the marketplace for the customer to procure with or without a trial in accordance with the monetization guidelines.

[x] Yes
[ ] No

The workload is listed on Microsoft Marketplace as IntuigenceAI Industrial Workers. Procurement and commercial terms are governed by that offer. Metered billing is not transacted in-product; customers are onboarded via the Marketplace listing and enterprise agreements with IntuigenceAI.

Technical Requirements

1. Microsoft Entra Access

The workloads use Microsoft Entra authentication and authorization.

[x] No other authentication and authorization mechanisms are used
[ ] Different authentication and authorization mechanisms are used for stored data in Fabric

Tenant ID: 9346c79d-a7d7-4151-a6ff-519e7e681d4e

2. OneLake

Workloads integrate with OneLake to store data in the standard formats supported by the Fabric platform so that other services can take advantage of it.

[ ] All data and metadata is stored in OneLake or Fabric Data Stores
[x] Not all data and metadata is stored in OneLake or Fabric Data Stores

Although the workload is compatible with OneLake, customer data and metadata are primarily stored in IntuigenceAI‑managed Azure resources in the us‑west2 region, including object storage, Neo4j, and Postgres. When configured by the customer, certain data may also be stored in the customer's own Fabric/tenant environment (e.g., data products or items created by the workload in their workspace).

3. Microsoft Entra Conditional Access

Enterprise customers require centralized control and management of the identities and credentials used to access their resources and data via Microsoft Entra to further secure their environment via conditional access.

[x] The service works in its entirety even if customers enable this functionality
[ ] The service works with limitations if customers enable this functionality
[ ] The service does not work with Microsoft Entra Conditional Access

4. Admin REST API

Admin REST APIs are an integral part of Fabric admin and governance process. Basic functionality is supported as part of the Workload Development Kit and doesn't need any work from Partners.

[ ] Microsoft Fabric Admin APIs are being leveraged (/admin/*)
[x] No Microsoft Fabric Admin APIs are being used

5. Customer Facing Monitoring & Diagnostics

Health and telemetry data needs to be stored for a minimum of 30 days including activity ID for customer support purposes, including Trials.

[x] Minimum 30 days requirement is adhered to

6. B2B

The implementation of the workload is in line with Microsoft Fabric's sharing strategy focused on allowing customers to collaborate with their business partners, customers, vendors, subsidiaries, etc.

[ ] Cross tenant B2B collaboration supported
[x] Workload Item Access only within the tenant

Workload item access is currently only supported within the customer's tenant.

7. Business Continuity and Disaster Recovery

The vendor has a comprehensive Business Continuity and Disaster Recovery (BCDR) plan designed to tackle unplanned disasters and recovery steps.

IntuigenceAI maintains documented Business Continuity and Disaster Recovery procedures as part of its security and compliance program. These procedures define recovery objectives, incident response processes, and operational continuity controls.

8. Performance

The Workload implementation takes measures to test and track performance of their Items.

[ ] Performance Metrics on workload performance are available via the monitoring hub
[ ] Workload additionally includes a separate monitoring UI to test and track performance
[x] Performance tracking is not currently available to the end user; however, vendor support personnel can monitor, test, and track performance via their internal instrumentation and monitoring systems

9. Presence

To ensure that customer expectations independent of their home or capacity region are met, vendors need to align with Fabric regions and clouds.

[x] Service availability and colocation/alignment in the following Fabric regions
[ ] All or part of the service does not reside in Azure

All runtime components for the Microsoft Fabric workload run in IntuigenceAI‑managed Microsoft Azure resources in the us‑west2 region. No components of the Fabric workload run in other public clouds or on‑premises.

10. Public APIs

Fabric Public APIs are the backbone of automation, enabling seamless communication and integration for both customers and partners within the Fabric ecosystem.

[x] The workload uses Fabric Public APIs

Design / UX Requirements

1. Common UX

The workload and all item types comply with the Fabric UX guidelines.

[x] The following variance and/or exceptions have been requested from Microsoft

A UX variance from Microsoft has been requested for navigation/layout. This section will be updated once approval is formally granted.

2. Item Creation Experience

The item creation experience is in accordance with the Fabric UX System.

[x] Yes
[ ] No

3. Monitoring Hub

All long running operations need to integrate with Fabric Monitoring Hub.

[ ] Yes
[x] No

Monitoring Hub integration is not currently supported.

4. Trial Experience

The workload provides a Trial Experience for users as outlined in the design guidelines.

[ ] Trial Supported
[x] Trial Not Supported

5. Monetization Experience

The monetization experience is in line with the design guidelines provided.

[ ] The monetization experience is completely integrated with the marketplace and compliant with the guidelines
[ ] Bring Your Own License (BYOL)
[ ] Free / Freemium
[x] Other

The workload is listed on Microsoft Marketplace as IntuigenceAI Industrial Workers. Procurement runs through that listing; there is no in-product purchase flow, and billing is handled outside of Fabric under enterprise agreements with IntuigenceAI.

6. Accessibility

The user experience is in compliance with the Fabric UX design guidelines for Accessibility.

[x] The user experience is completely compliant with the guidelines
[ ] The following limitations exist

IntuigenceAI has completed a full accessibility review of the workload and all item types against the Fabric UX System accessibility guidelines. The review was completed successfully and the findings raised during it have been remediated. The workload is built on Fluent UI v9 and the Fabric UX component library, which provide the baseline keyboard interaction, focus management and screen reader semantics; IntuigenceAI's own custom panels were reviewed and corrected against the same guidelines, covering semantic structure, screen reader labelling, keyboard navigation and focus order, and color contrast. Accessibility is re-reviewed as part of the release process for material UX changes.

7. World Readiness / Internationalization

English is supported as the default language. Localization, though optional, should be considered.

[x] English is the only supported language
[ ] The following additional languages are supported

8. Item Settings

Item settings are implemented as a part of the ribbon as outlined in the UX guidelines.

[ ] Yes
[x] No

Item‑level settings are not yet implemented in the Fabric ribbon; configuration is handled via workload defaults and external configuration.

9. Samples

Samples are optionally provided that preconfigure items of their type to help customers get started more easily.

[ ] Samples not provided
[x] Samples for pre-configuration of items provided

Sample configurations are provided for common industrial use cases (e.g., a sample P&ID analysis workspace) to help customers get started quickly.

10. Custom Actions

Custom actions can be optionally provided as a part of the item editor.

[ ] Custom Actions are not implemented
[x] Custom Actions implemented as part of Workload

Custom Actions implemented include: "Add Data" in the Data Catalog Item, and "Add Files" in the Intuigence Board Item.

11. Workspace Settings

Workspace settings provide a way that workloads can be configured on a workspace level.

[ ] Supported
[x] Not Supported

12. Global Search

Searching for items in Fabric is supported through the top search bar.

[ ] Supported
[x] Not Supported

Global Search functionality is currently in development.

Security / Compliance Requirements

1. Security General

Protection of customer data and metadata is of paramount importance. Workloads must go through a security review and assessment. Vendor attests that the security review and assessment was completed and will be periodically performed as enhancements and changes are made.

IntuigenceAI maintains a formal security program including SOC 2 Type I compliance. Security reviews are conducted as part of the company's security governance processes. Controls include:

Encryption in transit (TLS 1.2+)
Encryption at rest (AES-256)
Role-based access control
Continuous monitoring of infrastructure and application environments

2. Privacy

Partners that build workloads also have a responsibility to protect that data when they access it. Every workload goes through a privacy assessment and a privacy review. Vendor attests that privacy review was completed and is periodically performed as enhancements and changes are made.

Extra Requirements:

[x] Publisher attests that only essential HTTP-only cookies are used by the Workload and only after positively authenticating the user
[x] Publisher attests that it is not using or relying on third-party cookies as part of their solution
[x] Publisher attests to obtaining any Microsoft Entra token using the JavaScript APIs provided by the Fabric Workload Client SDK

IntuigenceAI performs privacy reviews as part of its secure SDLC and SOC 2 Type I compliance program. Privacy impact is assessed during design and before release of material changes. Customer data handling is governed by the IntuigenceAI Privacy Policy and Data Processing Agreement, including limitations on data retention, access, and use. For the Microsoft Fabric workload, IntuigenceAI relies on identity provided by Microsoft Entra and does not persist the user's name, email address, or phone number within the workload.

3. Data Residency

Microsoft Fabric is making an Enterprise Promise around data not leaving the geography of the tenant for stored data and data in transit. As a workload in Fabric, customers need to be aware of your commitments to Data Residency.

IntuigenceAI stores and processes customer content data in IntuigenceAI‑managed Azure resources in the us‑west2 region and, where configured, in the customer's own Fabric tenant environment. Customer content may therefore leave the tenant's geography depending on the customer's region and configuration. Operational telemetry and logs may be processed in additional regions but do not include customer content. For details, see https://www.intuigence.ai/privacy-policy.

4. Compliance

The publisher attests to the following security, data, and compliance regulations and standards.

IntuigenceAI maintains SOC 2 Type I compliance and operates under a formal security and compliance program. Security controls include:

Encryption of data at rest and in transit
Role-based access control
Secure cloud infrastructure management
Continuous monitoring of systems

Security controls are documented and tracked through the company's governance, risk, and compliance platform.

Support

Full support parameters for this workload — severity definitions, response commitments, coverage hours, escalation path, availability target and maintenance policy — are published at https://www.intuigence.ai/fabric-workload/support. That page is linked from the workload help link in the product manifest and from the Azure Marketplace offer, and is publicly accessible without authentication.

1. Live Site

Partner workloads are an integral part of Fabric that require the Microsoft support teams to be aware of how to contact you in case customers are reaching out directly.

[x] Vendor has provided a monitored livesite contact to Microsoft for customer escalations received directly by Microsoft support
[x] The livesite alias is monitored 24×7×365 and is backed by an on-call rotation

Microsoft direct vendor outreach:

Livesite alias (Microsoft → IntuigenceAI)	platform@intuigence.ai
Coverage	24×7×365, on-call rotation, 1-hour response for Severity 1
Contact Name / Team	IntuigenceAI Engineering On-Call — Fabric Workload
Escalation owner	Abdurrahman Balsus, Security & Compliance — Abdurrahman.Balsus@Intuigence.ai
Telephone	+1 310-498-3217
Customer support alias	support@intuigence.ai
Security reports	security@intuigence.ai
Self Service portal	https://www.intuigence.ai/fabric-workload/support

2. Supportability

Vendors are responsible for defining and documenting their support parameters (SLA, contact methods, etc.). This information needs to be linked from the Workload page and should always be accessible to customers.

[x] Vendor attests that support information is published to the marketplace offering and available to users/customers directly via the workload
[x] A documented service level agreement with severity definitions and initial response targets is publicly published
[x] Support contact methods are published and reachable without authentication
[x] An escalation path is documented and available to customers

Initial response commitments (time to acknowledgement by a named engineer, not resolution):

Severity	Definition	Initial response	Coverage
Severity 1	Workload unavailable or unusable for all users in a tenant, or confirmed/suspected data loss or exposure. No workaround.	1 hour	24×7×365
Severity 2	Major capability degraded or unavailable with no practical workaround.	4 business hours	Business hours
Severity 3	Capability partially impaired; a documented workaround exists.	1 business day	Business hours
Severity 4	Questions, documentation clarifications, cosmetic issues, feature requests.	2 business days	Business hours

Business hours	Monday to Friday, 09:00–18:00 US Pacific Time, excluding US public holidays. Severity 1 is answered outside these hours by the 24×7 on-call rotation.
Support language	English
Escalation	Customer-initiated at any time (ESCALATE on the case thread) → on-call support lead → engineering leadership. Documented on the published support page.
Published at	https://www.intuigence.ai/fabric-workload/support
Marketplace offer	IntuigenceAI Industrial Workers

Support parameters are published on the IntuigenceAI support page, referenced from the supportLink.help entry in the workload product manifest so they are reachable from the workload page inside Fabric, and mirrored in the Azure Marketplace offer listing.

3. Service Health and Availability

Vendors need to host a service health dashboard that shows their service health and availability to customers.

[x] A published availability target is stated and measured per calendar month
[x] Continuous monitoring and alerting is operated across all serving regions
[x] Incident communication and post-incident review processes are documented and customer-accessible

Availability target	99.9% monthly, measured per calendar month, excluding announced scheduled maintenance windows. Applies to IntuigenceAI-operated services only; Microsoft Fabric, OneLake and Microsoft Entra ID availability is governed by Microsoft's own SLAs.
Monitoring	24×7 monitoring and alerting of availability, error rate, ingestion throughput and response latency, per serving region, with automated paging to the on-call engineer.
Incident communication	Affected tenant administrators and open case contacts are notified by email, with updates every 4 hours for Severity 1 until resolution.
Post-incident review	Available on request for any Severity 1 incident, within 5 business days of resolution.
Scheduled maintenance	Standard window Saturdays 02:00–06:00 US Pacific Time, announced at least 5 business days in advance where service is interrupted. Emergency security maintenance may fall outside this window, with notification within 24 hours.
Service health information	https://www.intuigence.ai/fabric-workload/support#health

Service health, availability commitments and incident-communication practice are published on the IntuigenceAI support page. Customers may request a current service health summary at any time from support@intuigence.ai. Fabric platform incidents are published separately by Microsoft at support.fabric.microsoft.com.

Fabric Features

1. Application Life Cycle Management (ALM)

Microsoft Fabric's lifecycle management tools enable efficient product development, continuous updates, fast releases, and ongoing feature enhancements.

[ ] Supported
[x] Not Supported

2. CI/CD

The workload supports CI/CD pipelines to enable automated deployment and integration workflows within Microsoft Fabric.

[ ] CI/CD is supported via the Fabric CICD manifest section
[x] CI/CD is not supported

3. Item Definition Portability

Items can be exported with their full definition and restored in other workspaces, enabling lifecycle management and cross-workspace deployment.

[ ] Items can be restored with their definition in other workspaces
[x] Items cannot be restored in other workspaces

4. Private Links

In Fabric, you can configure and use an endpoint that allows your organization to access Fabric privately.

[ ] Supported
[x] Not Supported

5. Data Hub

The OneLake data hub makes it easy to find, explore, and use the Fabric data items in your organization that you have access to.

[ ] Supported
[x] Not Supported

6. Data Lineage

Understanding the flow of data from the data source to its destination. Questions like "What happens if I change this data?" or "Why isn't this report up to date?" can be hard to answer without lineage.

[ ] Supported
[x] Not Supported

7. Sensitivity Labels

Sensitivity labels from Microsoft Purview Information Protection on items can guard your sensitive content against unauthorized data access and leakage. Extra requirements: For partners using Export functionality within their Item they need to follow the guidelines.

[ ] Supported
[x] Not Supported

Additional Notes

IntuigenceAI maintains SOC 2 Type I compliance and operates under a formal security and compliance program. Additional information regarding security, privacy, and compliance practices can be provided upon request.

References

Company Website: https://www.intuigence.ai/
Marketplace Listing: IntuigenceAI Industrial Workers on Microsoft Marketplace
Product Documentation: https://www.intuigence.ai/fabric-workload/intuigence-ai-documentation
Support & Service Level Agreement: https://www.intuigence.ai/fabric-workload/support
Service Health & Availability: https://www.intuigence.ai/fabric-workload/support#health
Privacy Policy: https://www.intuigence.ai/privacy-policy
Terms of Use: https://www.intuigence.ai/website-terms
Customer Support: support@intuigence.ai
Security Contact: security@intuigence.ai
Microsoft Livesite Escalation: platform@intuigence.ai
Compliance Contact: Abdurrahman.Balsus@Intuigence.ai

Document Version: 2.0.0 | Release Date: September 15, 2026 | Publishing Stage: General Availability
Supersedes: Version 1.0.0 (March 19, 2026), submitted for the Public Preview publishing stage.